HR Management Skills
Learn the essential foundation skills and tools towards becoming a successful HR practitioner!
     
 
Dave Stewart is Managing Director of Human Value, a consultancy firm providing expertise in HR, business consulting and strategic recruitment services. Dave has over 20 years experience in the New Zealand employment and HR market.

During this time he has been General Manager of three of New Zealand’s largest recruitment consultancies. Since 2001 Dave has been a Board Trustee of the EEO Trust and has judged the prestigious Work & Life Awards in 2002, 2006 and 2007. He is a past President of the national recruitment industry organisation, a contributing columnist for the Employment Today magazine, and a regular conference presenter with particular focus on talent management, changing workforce demographics and other topical issues affecting employers in this talent tight market.
 
Course Overview
The role of the HR Assistant or administrator is increasingly challenging with wider responsibilities to ensue the smooth running of any organisation. Every HR professional needs to understand how their role impacts on the performance and productivity of their company. This requires comprehensive knowledge of market trends, employment branding and attraction techniques to ensure the right employees are recruited. Once they are employed the HR professional needs to be able to guide the organisation on how to retain valuable talent, develop their skills in the organisation, and performance manage them to success.
 
Why You Should Attend
This course provides a structured approach to developing HR credibility for new HR Professionals, Administrators or Assistants. You will learn all the fundamentals of HR best practice in a supportive environment of your peers, with manageable modules designed to build skills and proficiency.
 
Course Objectives
Learn the foundation skills and building blocks to become a successful HR practitioner
Develop a comprehensive approach to attraction, recruitment and HR Management of staff
Understand the market forces that will shape the HR demands of the future
 
Who Should Attend
A new HR assistant
An HR assistant who has some experience but would like to get some updates and practical skills
An Executive Secretary, PA or Administration Professional who is progressing into a HR role
An Executive with HR responsibilities as part of his/her portfolio
     
COURSE OUTLINES
         
  DAY ONE     DAY TWO: HR Management of Employees
     
 
Employment Market Overview
▪ Economic demands with global staff shortages
▪ Demographic challenges
  - Ageing workforce
  - Mid life crises
  - Lower birth rates and workforce entry
  - Workforce participation
  - Balancing work/life
 
Understanding a Multi Generational Workforce
▪ Veterans/Baby Boomers/Generation X & Y
▪ Understanding their core values, needs and motivating factors
  - Attitudes to work
  - Money
  - Values and desires
▪ How generational differences affect:
 
- Recruitment - Teams dynamics
- Management - Communication
- Motivation and commitment - Maintaining and increasing productivity
 
Creating a competency based approach to HR
▪ Developing a competency matrix approach
▪ Writing job descriptions
▪ Creating recruitment advertising
▪ Recruitment questions
▪ Performance management
 
Managing Internal Clients
▪ Linking Management needs to consistent HR practices
▪ Managing timelines and expectations
▪ Dealing with difficult clients
▪ Handling challenging issues
 
Attraction Strategies
▪ Understanding the value of your Employment Brand
▪ Building your Brand
▪ Attracting candidates
 
- Advertising - Candidate databases & portals
- Referrals - Proactive attraction
 
Recruitment Methodologies
▪ Evaluating CV's
▪ Structured interview process
 
- Telephone interviews - Face to face interviews
▪ Behavioural Based Interviewing
▪ Situational and work based assessments
▪ Role Plays and simulation exercises
▪ Assessment Centres
▪ Making a recruitment decision
 
- Comparing Candidates - Reference checking
 
Diversity as a driver of innovation
▪ How diversity creates dynamic workplaces
▪ Innovation and sustainability
▪ Recognizing a multi generational workforce as a means to sustain competitive advantage
   
Understanding Employee Engagement
▪ Drivers of engagement
▪ Links to Productivity
▪ The Service Profit chain
▪ Keys to engaging a diverse workforce
 
Training & Development
▪ Identifying organisational skill requirements
▪ Gap analysis
▪ Linking development needs to role competencies
▪ Creating ongoing development programmes
▪ Utilising internal resources & mentors
 
Performance Management
▪ Creating a Performance Culture
▪ Performance Management issues
  - Identifying what is performance and how to reward it
  - Creating inclusive performance management frameworks
  - Managing different working styles, speeds and values
▪ Developing a Management culture that gets the best out of all staff
▪ Working with Managers
▪ Driving workforce performance through good employer practices
▪ Collating feedback and performance ratings
 
Developing Staff
▪ Meaningful development conversations
▪ Understanding career dynamics and aspirations at each generational stage
▪ Working with ambition & growth vs. career comfort and stability
 
Remuneration & Rewards Strategies
▪ Linking Pay to Performance
▪ Determining Pay levels & structure
▪ Understanding monetary and reward motivations
▪ Salary, remuneration and reward options
▪ Employment Benefits
 
Talent Management and Retention strategies
▪ Linking retention & productivity to engagement
▪ Succession planning
▪ Developing different strategies to meet different needs
 
Creating a Competitive Organisation
▪ Identifying core roles and Key People
▪ Differentiated strategies for:
 
- Attraction - Recruitment
- Performance Management - Development
 
 
 
 
 
 
 
 
 
     
         
REGISTRATION DETAILS
     
 

Register by calling us at 65 62204556 or email: dina@thelearninggroup.com.sg

Date: 11 & 12 August 2008
Venue: Amara Singapore

Fee per delegate:
Early Bird (register by 11 July 2008):
S$1,450 or S$1,200 (for 3 or more delegates)
Regular (register after 11 July 2008):
S$1,650 or S$1,450 (for 3 or more delegates)

* Excludes GST of 7% for Singapore companies
 

In-house Training Courses
We also deliver customised programmes tailored to your specific organisational needs. Contact us for a no-obligation discussion!
 
TLG Loyalty Programme
Sign up to enjoy:
Special pricing for public and in-house programmes
Invitations to exclusive networking luncheons / cocktails with guest speakers
Complimentary seats for selected events
Priority alerts on our upcoming events and other benefits
Email dina@thelearninggroup.com.sg or call us at 65-6220 4556 for more information!
 
Contact Us
Contact us at (T): 65 62204556 / (F): 65 6220 8659 or visit us at www.thelearninggroup.com.sg for more information about our programmes.
     
 
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